4 Self-Care Tips to Keep You Inspired and Effective
October 5, 2010 at 9:33 am 19 comments
Last week was non-stop at work. Next week will be busy, too. And yet here I am, sitting at home on a sunny Sunday afternoon, doing what? Working. Last Friday, I planned to write a blog post for EARN, so I carefully blocked off some time on my Outlook calendar to accomplish the task. Then a deluge of EARN clients, whom we call Savers, came gushing into the office. It would have been a normal influx if my co-workers had been available, but they were out of the office. As I jumped up to help, I pushed aside my thoughtful time-management plan and chose to focus on my priority: serving EARN’s Savers.
Sound familiar?
This is only more ironic when you consider that the blog post I had planned to draft then (and which I am now writing from home) provides advice on how to take care of your well-being. Many helping professionals (nurses, therapists, etc.) experience burnout: we love interacting directly with people and want to share our empathy and warmth – that’s what brought us to these careers in the first place – but, by over-giving and over-empathizing, we risk wearing ourselves out.
If we are to stay dedicated to our missions and be effective at implementing them throughout the course of our lives, it is imperative that we learn to take care of ourselves.
I am just at the beginning of my quest to make a difference in the world, but I have decided to probe the topic of self-care prophylactically because I want to continue to enjoy the rich, stimulating moments I witness when EARN Savers break the cycle of poverty in their families’ lives. I’ve developed some techniques that keep me enlivened by my work. I hope you will find these useful, too. Oh yes, I know… you’re probably thinking, “What does Iliana know about avoiding burnout? She is clearly failing to achieve a work-life balance!” But this simply leads me to tip #1, the most important one of all:
1. Return to the topic of self-care over and over (and over) again.
You’ll think you nailed it. You’ll want to show off to all your friends and co-workers: “Look at me, I’m a little Buddha!” And then, several months later, feeling tired and tense, you’ll wonder how you managed to stray so far from the path to Nirvana. Don’t beat yourself up. Self-care is like a visit to your grandmother’s house: you need to go back every few months, sip some hot chocolate, and enjoy snuggling in your grandmother’s lap. Just because you soaked in her wisdom a year ago doesn’t mean you learned everything there was to learn. So, you’re feeling out of balance again? Perhaps it’s time to cuddle up and learn something more.
2. Build an organization-wide practice of self-care.
Meditation and other stress-management techniques will not suffice if you are consistently working an 80-hour week. An occasional flood of work is to be expected, but if you are always feeling stretched thin, consider identifying systemic changes that would empower you to do your job well while avoiding burnout. Of course, you will need your management’s support to implement such changes. Examples of practices we’ve adopted at EARN include the following:
● Investing in technology. Our new database and email management systems have doubled our efficiency in certain areas.
● Valuing human capital. We keep in mind how much our time costs our employer (and thus, our funders) — for instance, if something needs to be delivered across town, it is cheaper for EARN to hire a bike messenger than to have me take the trek.
● Prioritizing annual goals. We plan our agenda strategically, ensuring that it is focused, effective, and aligned with our mission. This involves making difficult decisions about how to deploy our limited time and resources.
● Maintaining a sustainable pace. When people constantly work in a fast-paced environment, they tend to focus so intensely on getting the task done that they often don’t notice better ways of doing it. My team chose to temporarily decrease our intake numbers in 2010 so we could block off time in our schedule for innovative thinking. This allowed us to identify new ways to increase our level of efficiency – by slowing down now, we will actually be able to speed up and accomplish more with our time in the future.
● Speaking about self-care. We keep this conversation going in many ways. My favorite is the self-care check-in my team conducts as a group once a quarter, often through a creative exercise that allows us to decompress.
● Sharing our Savers’ success. We celebrate the impact we have had in our Savers’ lives – and the impact they’ve had on ours – by telling each other about exciting moments. Did a Saver just buy a home for their family and laud EARN profusely for the motivation we provided? Did another Saver just teach you a savings strategy you’ll want to try out yourself? We make sure to take a moment to enjoy these successes – after all, this is what EARN is all about!
3. Nurture your own well-being diligently.
Even if your company establishes a healthy environment, you will need to champion your own self-care. Diligent, kindhearted people who work in direct service positions are at a high risk for burnout; direct service creates an intangible stress that cannot be ignored. If you want to continue in your profession as effectively and enthusiastically as you began, consider making self-care a top priority. Here are some pointers:
● Develop awareness. I used to charge full speed ahead only to crash abruptly into exhaustion. To familiarize myself with my personal warning signs of an impending nosedive, I created a self-care assessment that I took on a weekly basis until it became second-nature. Feel free to create a personalized self-care assessment or find one online.
● Release stress/pain. Many people in direct service empathize so strongly with their clients that they end up carrying a portion of their stress or pain. Find ways to release this. Some people say that prayer helps; since I do not adhere to a specific religion, I developed my own ritual.
● Set boundaries. This was one of the hardest practices for me to learn, but given that there are only 8 hours in my work day and EARN has over a thousand Savers, I cannot spend an hour with each person who drops in. I learned to set boundaries by using coaching skills adapted from life coaching.
● Seek happiness. I’ve found that being surrounded by misfortunes can skew my perception of the world, eclipsing the joy, stability, and wealth also present in my midst. I try to balance my exposure to pain by spending time in nature, enjoying the company of happy friends, and feeling gratitude for all of the blessings in my — and EARN’s Savers’ — lives.
● Get re-inspired. Find people, movies, essays, and poetry that inspire you in your work and in your self-care, and then revisit them often. To get you started, here are two of my favorites: “Eleven Ways of Looking at the Long Haul,” David Rosenn’s essay on staying invigorated during many decades in social activism (thanks to my cousin Kathi for sharing this with me!), and “The Journey,” a beautiful poem by Mary Oliver.
4. Finally… follow tried and true advice!
There’s a reason certain tips are always listed in articles on stress-management: they actually work! Some of my favorites are: approach stress with humor, learn to distinguish valid stressors from the small stuff you shouldn’t sweat, meditate, relax, write in a journal, exercise, sleep, eat well, pursue hobbies, and seek social support.
These ideas have helped me (and my team) continue brimming with the enthusiasm we had when we first arrived at EARN. Nevertheless, considering the fact that I was up until 1 a.m. last night finishing my blog post, I’m sure I could use some advice, too. Have ideas? Please share them — I’m sure I’m not the only person who has more to learn!
Until next week,
Iliana Montauk
Financial Services Associate
Entry filed under: Direct Service. Tags: burnout, direct service, Iliana Montauk, pain, relax, self-care, stress, well-being.








1.
Stephanie Hubbard | October 5, 2010 at 1:34 pm
Thanks Iliana – this was a great post – something I struggle with – and sometimes do better than others. Do you think it’s possible to get so burned out you can’t take do self care? What do you recommend then?
thanks! Hope to see you for my reading in Oakland next Saturday! Stephanie
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Iliana | October 5, 2010 at 7:33 pm
@Stephanie — What an interesting question! I can’t say that I’ve had personal experience with the situation you describe, so I’m not sure I’m the best person to answer your question. I would venture to guess that people who reach that level of burn out often choose to stop working for a while to recuperate. So perhaps a vacation, a change of context (e.g., going for a week to a country far enough from daily life to forget about to-do lists), or a sabbatical would help? This would hopefully enable the person to recover balance, gain perspective, and reconnect with what matters most to them.
Here are a few more ideas. I hope other people will chime in with their own thoughts to help me out here!
* Read a book with advice on this topic, such as “Finding the Deep River Within: A Woman’s Guide to Recovering Balance and Meaning in Everyday Life” (full disclaimer: this book was written by my close family friend, Abby Seixas, whose listening ear and thoughtful wisdom I often seek)
* Hire a coach. In my limited experience working with a life coach, I found this to be much more helpful than I could even begin to describe here. Maybe if you’re having trouble taking care of yourself, it would be helpful to have someone partner with you to: 1) think creatively about how to practice self-care when it feels impossible, and 2) hold you accountable towards taking the self-care steps you choose?
* Make sure you’re pursuing the best career for you. Again, with no personal experience on this topic, I’m going to venture to guess that high levels of burnout sometimes prompt people to check in with themselves to see if the career path they chose is still fitting them as snugly as their favorite pair of lounge-around-the-house pants. You’ll be happiest — and the world will benefit most — if your career is aligned with your current passions, right? And that may or may not be the same ones you had many years ago, right? I’d advise taking a vacation before making any drastic decisions, though! Since I’m not a career counselor and feel like I’m wading to the limits of my comfort zone with this suggestion, I’ll refer you to one of my favorite books on the topic: “Finding Your Own North Star: Claiming the Life You Were Meant to Live” by Martha Beck. It’s hilarious and wise.
Lemme know what you think!
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kathi roisen | October 5, 2010 at 10:13 pm
The craziest opportunity arose this week for me to practice relaxation and self-care…and the gift came from a most unlikely source, PG & E! We had a power failure Sunday evening. Not the usual 10 minute interruption, but several hours. We grabbed flashlights and candles, I got into my PJ’s early, put on a headlamp (thank you REI) and read in bed in the quietest most peaceful house imaginable. There was no computer, TV, radio…couldn’t do laundry, tidy up, answer emails…nada! what a gift! How hard would it be to PRETEND there was a power failure once in a while? Hmmm
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Andrea White | October 6, 2010 at 7:20 am
Great advice, Iliana!! I love the practical and inspiring thoughts. I think I’m going to make some hot chocolate right now and think about how to take great care of myself!!!
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Adi | October 6, 2010 at 9:28 am
Iliana, thank you for this post! I really enjoyed your comparison between revisiting self-care and going back to your grandmother’s house. I think that when you have not thought about self-care for a while it may be hard to realize that you need to re-evaluate your strategy. One thing that I have found helpful is having someone who knows me well gently point out when it’s time to go back for some more of that hot chocolate. It’s always good to have a friend point you back in the right direction, when you have steered far away from the path. Looking forward to the next post!
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Tatiana | October 6, 2010 at 9:46 am
Great advice Iliana! I think is also useful to have someone you can be accountable for as to your self-care strategy. For instance, once a week my husband asks me how I am doing at work, how my body feels. He asks me if I’ve been doing what I was planning on doing to take care of myself. It’s always good to have someone who can support me in my self-care strategy
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Iliana | October 6, 2010 at 1:03 pm
Thank you all for your responses!!!!
Kathi, I love your story about the power outage. I remember eating by candlelight once as a kid and noticing what a calming effect the candlelight had on me.
Also, you mentioned to me in a separate note that you think self-care often comes more naturally to men than to women. I’m curious to hear more about that (from you or others).
Andrea, enjoy the hot chocolate — and feel free to chime in with some of your wisdom.
Adi and Tatiana — How interesting that both of you have found it helpful to have a good friend / partner point you in the direction of self-care, check in with you on a weekly basis, etc. I’m amazed that you have people in your life who are able to do that so skilfully. I think I grew up thinking if I wasn’t doing a good job taking care of myself, it was because something was wrong with me. I like your perspective much more!
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Abby S. | October 7, 2010 at 7:26 am
Wow, Iliana…what a great post! (plus great & helpful comments…) I’ve already ‘tweeted’ the link, and I’ll post it on my Deep River Facebook page too…because it fits so very well with what I’m teaching and working on with women (myself included
I like that you begin with needing to return to this practice over and over…SO TRUE! And then, right away, that you talk about the need to create system-wide ways to support individual self-care. Reminded me of this, from Ch. 10 of my book: “For many struggling wage earners in America today, saying “Slow down” within the context of an economy driven by growth, profit, overconsumption, and increasing global competition, is like saying “Come fly away” to a caged bird.”
The systemic forces can be so powerful in working against self-care. How great to hear about what EARN is doing, system-wide, to decrease burn-out… can I borrow the list you made? very practical, specific stuff…simple, but often ignored …
Thanks for mentioning my book in your comment to Stephanie…seems to me that you’re ready to write one: ?Self-Care for the Caring Self?
You go, girl! (but not 24/7, please) All good wishes, and much hot chocolate to you and all your fellow EARN-ers and Savers,
Abby
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Iliana | October 7, 2010 at 11:36 am
Abby, you are so kind! Thank you for your encouraging words. Of course you are welcome to share my list — the more we share ideas related to self-care, the better.
Regarding writing a book on self-care, though… I dunno. For now I feel that I have enough commitments to keep myself a little busier than I’d like to be already, so I’d prefer not to take on another one!
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Terry Rabb | October 7, 2010 at 10:40 am
Your blog is great and I think it is important to talk and take action to ensure self-care, which translates to self-love. I previously worked in a for profit environment, raised a child and I promise you stress and burn-out is a casualty of life. The way I handle work and personal stress is say thank you to the world each morning that I am blessed to realize that I am able to hit the floor running. Check in to a hotel and pretend you are on vacation and get over yourself. Being stressed and tired only gives you something to talk about….the folks that need you get nothing. Take care!
11.
Rick Harper | October 7, 2010 at 11:09 am
Iliana thank you for tackling the topic of “self-care” and doing so in such an insightful way. Regardless of our career path, each of us must recognize our limitations and develop our own ways to “reward and nurture” ourselves frequently. I say “reward” because that’s exactly what it should be. Something outside of our normal routine that allows us to focus on ourselves and our own wants and needs. We all need to be selfish once in a while. I remember when I was just starting out in the banking business years ago, I sometimes dreaded going home at night to a dark, empty house lugging the stress from the office along with me. On particularly stressful days, I would go to a little movie theater immediately after work, get a huge bag of popcorn, a large drink, and escape to whatever happened to be playing. It didn’t matter that I liked or disliked the movie – the idea was that I was not thinking about work for a couple of hours and enjoying one of my favorite soul foods – hot popcorn (with butter, of course). As you pointed out, hobbies and other fun things can achieve the same results. The idea is to recognize when you need it and then go get it–maybe it’s a hobby, maybe it’s a conversation with a close friend, or maybe it reading in bed in the new found quietness when the electricity goes out !!
I’m not sure I agree that men are better at self-care that women. Women tend to be more communicative and expressing feelings and emotions to others is a great way to begin the process of taking good care of ourselves. Men tend to hold things inside for fear that to do otherwise might be seen as a sign of weakness. In my experience, men have a difficult time expressing to others their need for their own nurturing and/or self-care.
So congratulations Iliana on tackling a difficult topic but one that we all need to reflect upon periodically. Life is a gift and if we could focus on that point more often I think we could be more successful in finding ways to appreciate this wonderful gift.
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Elisa Baeza | October 7, 2010 at 11:38 am
Thank you Iliana for putting self-care on the spotlight! In the non-profit world (what I’m most familiar with) the work environment can be fast paced, so fast that you don’t stop to even take a bathroom break when you need to (not a nice feeling I have to say). Self-care awareness and talking about it is one thing. Practicing in the workplace is another. I’m sure our NPO partners will agree that human capital is super important and valuable in every sense to the organization. The more we can preserve it the better. But if our management/leadership doesn’t stop to assess the rest of the crew here and there, how will they be sure the crew is holding on? Self-care must be acknowledged and institutionalized at the ground level, how great would that be?! And, wouldn’t it be fun to meditate or go for a walk after lunch as a team?
In my past work experiences at non-profits in particular, I’ve had distinct experiences: self care as a practice and self-care as a commodity. I’ve learned that the culture of work plays a big role in being accepting of self-care practice. Whenever I found myself feeling overwhelmed, I stopped and took a break. Whenever I was stuck and couldn’t figure out an answer, I reminded myself that it was okay, that there were others on my team who would offer to help. I’ve been particularly good about leaving work at work and not taking it home (I have a past supervisor to thank for that reminder. Her end of the year appreciation gift was a massage!). A great book that kept me going during my last few years in the non-profit field was “The Tao of Leadership.” There were excerpts posted up on my cubicle, and I would read them frequently for a boost.
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Flor Melara | October 7, 2010 at 12:33 pm
Iliana, it’s nice to know that as human beings we share similar experiences. For me, the most important thing is to always have passion for whatever I do. Overtime I have learned that if I lack passion and motivation in any aspect of my life I am unhappy. Its not just important to take care of ourselves externally but also internally.
Thank you for this post. It has enabled me and I’m sure many others to take a moment out of my busy work day and reflect.
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Careem | October 7, 2010 at 4:50 pm
Self-care is very important.
A service is only as effective and impactful as the person or persons providing the services. So service providers that work with mutiple clients and in a high pace environment, need consistent R&R, and need to have constant balance.
I agree with Rick about men being about to remove emtions from experiences more impactfully/effectively than women.
(of course this verys from men to women)
When a person love what they do, it doesn’t feel like work. I’ve adapted this approach a while agoas a counselor for youth service organizations. Youth will push every button you have and constantly test your patients.
I like to do yoga, breathing meditation, (about to buy a new bilke and ride), walk on the beach, etc.
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Terry Rabb | October 8, 2010 at 1:02 pm
Speaking of self-care, enjoy your weekend and if you have a holiday on Monday, really enjoy!
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andrew murphy | October 12, 2010 at 1:06 pm
Very timely post for me, Iliana! Thanks for the tips. Excercise has been the most effective technique for me. Even a brisk walk does wonders.
Valuing employee time – putting a dollar value on it like EARN does – is the critical first step for an organization to create a culture of care. It sets the tone and doesn’t let us forget our most important assets are people.
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Iliana | October 12, 2010 at 4:22 pm
Thank you, everyone, for your thoughtful contributions!!!
Andrew – Isn’t it funny how often a self-care post can be timely?
I love the idea of a brisk walk (especially in the Mission District in San Francisco, since the weather there is so nice!)
Careem – How true that the services we provide can only be as impactful as the providers. I have also heard other people say that, when they love what they do, it doesn’t feel like work. Although I adore what I do, I’ve never had that experience — I still end up tired if I work hard. What thoughts or ideas do you have around that? (And enjoy your bike!)
Flor – What a wonderful distinction you make between taking care of ourselves internally as well as externally. You are so right! When we work in an area that is connected with our passions, we feel so much more vibrant. I think one author calls that “Flow” (see the book “Flow” by Mihaly Csikszentmihalyi).
Elisa – Oy, oy, I know what you mean about working at such a fast pace that we even postpone bathroom breaks! I will have to read the book you recommended (The Tao of Leadership), especially since it’s been recommended to me before. And how wonderful that your manager gave you a massage as an appreciation gift! Regarding how important it is that the have a culture of self-care since it is hard to practice self-care in a workplace that doesn’t support it), what do you think people can do to transform culture at an organization?
Rick – Popcorn! Yummm! I love the image of you sitting in the movie theater and decompressing. It’s as if, no matter what show was playing at the theater, you were always buying a ticket for the same one: “get away from the worries of work.” I imagine that it must be comforting to have a ritual like that — the warmth of it resonates in your description of those memories.
Thank you, also, for sharing your thoughts on gender & self-care. I hadn’t made the connection that you make, i.e., that being able to express one’s feelings (and one’s needs) can be the first step towards practicing self-care, and that women in our culture often feel more able to express feelings than men. As an adult woman, I’ve had the opportunity to see some men who speak open about their need for self-care, but I think it may be because I work at a non-profit that invites such conversations.
Terry — You are so wonderfully down-to-earth! Thank you for reminding us to be grateful for everything in our lives. Thank you, also, for reminding me to get over myself — I think that’s advice I should implement! I often take things so seriously that I forget my workplace would survive even if I ended up sick and out of the office for a day. Your advice will help me put things in perspective!
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Gabriela | November 7, 2010 at 10:17 pm
Hi Iliana,
Sorry that took me so long to comment on your great blog. All your ideas and suggestions are so true and very valid. Thanks for sharing with us. The way I manage stressful situations is through deep breathing. I also try to surround myself of happy and positive people. Thanks God my new job environment is very positive and supportive. Another way to decrease stress is not working on the weekends. I work really long hours Mon-Fri so I enjoy family life to the fullest on the weekends.
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earnorg | November 7, 2010 at 10:56 pm
Hi Gabriela,
Thanks so much for the comment! Please note that EARN’s blog is now located on our new website. You can find this and other posts at http://www.earn.org/news/blog. Thanks again!